Ways to improve digital tools in enterprise operations
Galina P. Butko - Doctor of Economics, Professor, Professor of the Department of Information Technologies and Statistics. Ural State University of Economics
Margarita A. Menshikova - Doctor of Economics, Professor, Professor of the Department of Economics. Technological University of twice Hero of the Soviet Union
Mikhail A. Panov - Candidate of Economic Sciences, Associate Professor, Associate Professor of the Department of Information Technologies and Statistics. Ural State University of Economics
Abstract
In the presented paper the necessity of introducing digital tools into the activities of the enterprise in order to improve its efficiency is noted. Special attention is paid to the issues of using certain elements of artificial intelligence. Types of chatbots, peculiarities of their practical application. As well as advantages and disadvantages, are analyzed. The comparative analysis of services for chatbots is performed. The requirements to be considered in the technical specification to the main functions, system functioning, customer information, information security, documentation are formed. The tasks included in the project on creation of chatbots are defined. Recommendations are made on the calculated part of economic efficiency.
Keywords: digital tools; artificial intelligence; economic efficiency; project requirement; chatbots.
For citation: Butko G.P., Menshikova M.A., Panov M.A. Ways to improve digital tools in enterprise operations. Digital models and solutions. 2024. Vol. 3, no. 1. Pp. 39–48. DOI: 10.29141/2949-477X-2024-3-1-4. EDN: PWUVVD.
